Welcome to Lush Faux Plants’ FAQ section, where we answer your most common questions about our premium artificial greenery. Whether you’re a homeowner, interior designer, or commercial client, we’re here to ensure your experience with our realistic faux plants is as effortless as their maintenance.
Product Questions
Q: How realistic are your artificial plants?
A: Our plants are crafted with meticulous attention to detail, using high-quality materials that mimic the texture, color variations, and natural growth patterns of real plants. Many customers report their guests can’t tell the difference until they touch them!
Q: Do you offer UV-protected plants for outdoor use?
A: Yes! Our Artificial Outdoor Plants and Artificial Cedar, Cypress & Juniper collections are specially treated to resist fading from sunlight exposure, making them perfect for patios, balconies, or commercial exteriors.
Q: Are your flame-proof plants suitable for commercial spaces?
A: Absolutely. Our Artificial Flame Proof Plants meet fire safety standards for hotels, offices, and public spaces while maintaining exceptional realism.
Q: Can I get samples before placing a large order?
A: Many of our interior design clients request samples to verify color matching. Contact our plant stylists at [email protected] to discuss sample options for your project.
Shipping & Delivery
Q: How long does delivery take?
A: After 1-2 days for order processing:
- Standard Shipping (DHL/FedEx): 10-15 business days ($12.95 flat rate)
- Free Shipping (EMS): 15-25 business days (orders over $50)
Q: Do you ship internationally?
A: We ship worldwide except to certain remote areas in Asia and other locations. Our packaging is designed to protect plants during global transit, with outdoor varieties receiving extra protective measures.
Q: How are plants packaged to prevent damage?
A: Our Grand Rapids nursery team uses specialized techniques:
- Delicate flowers are individually wrapped
- Stems are secured to prevent bending
- Outdoor plants receive UV-protective wrapping
- Eco-friendly materials whenever possible
Q: Will I receive tracking information?
A: Yes, you’ll receive an email with carrier tracking details as soon as your order leaves our nursery.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 15 days of delivery if:
- Items are in original, resalable condition
- Original packaging is intact
- Not a custom/special order item
Q: What if my plant arrives damaged?
A: While rare due to our careful packaging, we’ll gladly replace any items damaged in transit. Please email photos of the damage and packaging to our customer care team within 48 hours of delivery.
Q: Can I exchange for a different plant?
A: Exchanges are handled as returns followed by new purchases to ensure you receive fresh, perfectly packaged replacements. Our stylists can help you select alternatives.
Payment & Accounts
Q: What payment methods do you accept?
A: We accept:
- Visa
- MasterCard
- JCB
- PayPal
Q: Is there a minimum order amount?
A: No minimum except for Free Shipping eligibility ($50+ orders). Our Artificial Flower Stems and smaller foliage make great starter purchases.
Q: Do you offer commercial/wholesale pricing?
A: Yes! Design firms and businesses ordering Artificial Living Walls or bulk plants should email us for custom quotes and dedicated shipping solutions.
Plant Care & Styling
Q: How do I clean my artificial plants?
A: For most collections:
- Use a soft brush or microfiber cloth
- Occasional gentle dusting with compressed air
- Outdoor plants can be rinsed with water
- Avoid harsh chemicals that might affect colors
Q: Can I cut or reshape the plants?
A: Many of our Artificial Foliage and Artificial Garlands can be trimmed with sharp scissors. For Artificial Topiaries, we recommend professional shaping.
Q: How long will the colors last?
A: Indoor plants retain vibrancy for years. Our UV-treated outdoor collections typically maintain color for 3-5 years with proper placement (partial shade recommended for maximum longevity).
Still Have Questions?
Our plant stylists in Grand Rapids are happy to help with:
- Custom arrangements like Artificial Hand Tied Bouquets
- Large-scale projects with Artificial Living Walls
- Special shipping requests
- Commercial design consultations
Email us at [email protected] or write to:
3580 Owen Lane, Grand Rapids, MI 49503 USA